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FAQ

Frequently asked questions

General

We offer a wide range of sizes depending on the item. Size availability is listed on each product page, along with a size guide to help you choose the best fit. If you're unsure, feel free to contact us for help with sizing! If you don't see your size please contact us and we will accommodate the best we can!

Once your order has shipped, you’ll receive a confirmation email with a tracking number. Click the link in the email to view your order status at any time.

We start processing orders as quickly as possible, but if you need to make changes or cancel, email us at contact@casperscultclothing.co.uk within 12 hours of placing your order. After that, we may not be able to modify it.

We accept returns within 30 days of delivery for most clothing items that are unworn, unwashed, and have original tags. Visit our Returns Policy page for full details.

Yes! We’re happy to exchange items for a different size or color, as long as they're in stock. Contact us to start an exchange.

Yes, we ship to most countries. Shipping rates and delivery times vary by destination. Customs duties and taxes may apply and are the responsibility of the customer.

We’re so sorry! Please email us at contact@casperscultclothing.co.uk within 7 days of receiving your order, including your order number and a photo of the item. We’ll fix it right away.

Care instructions are listed on each product page and on the garment label. We recommend cold wash, washing inside out and air drying when possible to preserve quality and fit.