.png)
Store Policy
Customer Care
At Casper’s Cult Clothing, we’re committed to providing outstanding customer service. Whether you have a question about sizing, shipping, or styling, we’re here to help.
You can contact us at contact@casperscultclothing.co.uk or use the contact form on our website. We aim to respond within 24 hours during business days.
---
Returns & Exchanges
We hope you love your order, but if for any reason you're not satisfied, you can return eligible items within 30 days of delivery for a refund or exchange.
Return Conditions
Items must be unworn, unwashed, and returned in their original condition with all tags still attached.
Final sale items, undergarments, swimwear, and personalised items cannot be returned or exchanged.
How to Return
1. Email us at contact@casperscultclothing.co.uk with your order number and reason for return.
2. We’ll provide you with return instructions and a shipping label (if applicable).
3. Once we’ve received and inspected your return, we’ll issue a refund or send your exchange within 5–10 working days.
Return Postage
Customers are responsible for return postage unless the item is faulty or we made an error with your order.
---
Privacy & Safety
Your privacy is very important to us. All personal information collected during checkout (such as your name, address, email, and payment details) is handled securely and confidentially.
We use SSL encryption to protect your data and ensure a safe shopping experience. Your details are used solely for processing your order and will never be shared or sold to third parties.
---
Payment Methods
We accept a range of secure payment options to make your checkout process simple and safe:
Credit Cards (Visa, MasterCard, American Express, Discover)
Debit Cards
Apple Pay
Google Pay
All transactions are processed through trusted and encrypted payment gateways.
---
For further information or support, please don’t hesitate to contact us at contact@casperscultclothing.co.uk. We're here to help!
PRIVACY & SAFETY
Privacy & Safety Policy
Last updated: 29/05/2025
At Casper’s Cult Clothing, we are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This policy outlines how we collect, use, and protect your data in compliance with the UK General Data Protection Regulation (UK GDPR).
1. What Information We Collect
When you visit our website or place an order, we may collect the following information:
Full name
Email address
Billing and shipping address
Phone number
Payment information (processed securely via third-party gateways)
Purchase history and preferences
Website usage and browsing data via cookies (see Section 6)
2. How We Use Your Information
We use your data to:
Process and deliver your orders
Communicate with you regarding your order or customer service inquiries
Send you promotional emails (if you opt in)
Improve our website and customer experience
Prevent fraud and ensure site security
3. How We Protect Your Information
Your privacy is our priority. All data is securely stored and transmitted using SSL encryption. Payment details are never stored on our servers and are handled securely via trusted third-party providers such as Stripe, PayPal, or Shopify Payments.
We regularly monitor our systems for vulnerabilities and maintain security measures to safeguard your personal data.
4. Sharing Your Information
We will never sell or rent your information to third parties.
We only share necessary data with trusted partners who help us operate our business (e.g., payment processors, delivery couriers), and only to the extent required to provide our services.
5. Your Rights
Under UK data protection laws, you have the right to:
Access the personal information we hold about you
Request correction or deletion of your data
Withdraw consent at any time (e.g., unsubscribe from marketing emails)
File a complaint with the Information Commissioner's Office (ICO) if you believe your data has been misused
To exercise any of these rights, contact us at contact@casperscultclothing.co.uk.
6. Cookies
We use cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can manage cookie settings in your browser at any time. By using our website, you consent to our use of cookies unless you disable them.
7. Third-Party Links
Our website may contain links to third-party sites (e.g., social media, payment gateways). We are not responsible for the privacy practices or content of these external websites.
8. Changes to This Policy
We may update this policy from time to time to reflect legal, technical, or business changes. The latest version will always be available on our website with the date of revision.
Contact Us
If you have any questions or concerns about this policy or how we handle your data, please contact us at: